tag:blogger.com,1999:blog-7558528804236989500.post5256567211349922616..comments2024-01-12T06:12:35.838-05:00Comments on StorytellERdoc: Save The ScowlStorytellERdochttp://www.blogger.com/profile/14371229500424449124noreply@blogger.comBlogger29125tag:blogger.com,1999:blog-7558528804236989500.post-77843195567157615602018-12-16T15:30:57.053-05:002018-12-16T15:30:57.053-05:00The emotions are strong reading this. It's Dec...The emotions are strong reading this. It's December. In the retail world that's code for "more scowls than you know what to do with." I face a lot of them but this month more than normal. I know the feelings you describe here all too well. Thank you for the humor you add to it and the recognition that you and your team are doing the best you can. From one team that can say that to another, I tip my glass to you. Cheers!<br /><br />KatieKatie Axelsonhttps://www.blogger.com/profile/09361471654719262744noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-37592582618306710962010-03-29T00:27:03.973-04:002010-03-29T00:27:03.973-04:00Hi! Some visitors to ED on sighting a doctor or a ...Hi! Some visitors to ED on sighting a doctor or a nurse only see a big red target unfortunately. If only THEY could work a shift to see what it was really like!<br /><br />Over here when there are no beds in ED, ambulance officers remain with the patient. It is not unusual to have several of them waiting just inside the doors of ED as they patiently wait for a bed to be made available on transfers etc.<br /><br />As for the Internet, I've only seen that in the Children's Hospital ED's - good idea actually as it not only keeps the little ankle biters happy but their parents as well!<br /><br />Take Care,<br />PeterPeterhttps://www.blogger.com/profile/12097919387041286154noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-28198971698108769822010-03-26T09:13:29.187-04:002010-03-26T09:13:29.187-04:00It's human nature to be selfish, especially wh...It's human nature to be selfish, especially when one is in pain. My paper cut will always be more important to me than your broken leg. That's just the way we're wired.<br /><br />It's also human nature to want to be appreciated for one's job, especially when one's job is as high-stress as working in an ER.<br /><br />And I'm sorry, but I have to come down on the side of the people who are sick/in pain/worried/scared to death. So you got a few scowls. Suck it up. You're the professional here.FluffyBunnyhttps://www.blogger.com/profile/14301476959457219723noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-77425518127457439462010-03-24T01:32:54.673-04:002010-03-24T01:32:54.673-04:00Empress Bee - that is nice your doc met your husba...Empress Bee - that is nice your doc met your husband. Our private docs often meet their patients at the ER. (if significantly ill or if they happened to be on rounds, etc) Can speed things up sometimes. Although still wait for lab results, etc. Depends why the patient is there.<br /><br />At our hospital, the docs will call ahead if they know a patient is coming in with a specific condition..particularly if there is a history and tell staff what tests they want done and then may or may not come in. Sometimes they just take the call from the ED doc if pt is being admitted and then follow-up with the patient in their room the next day.SeaSprayhttps://www.blogger.com/profile/07906503090688697222noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-82033931750843991602010-03-24T01:21:23.001-04:002010-03-24T01:21:23.001-04:00They just don't understand.
But ..you'd t...They just don't understand.<br /><br />But ..you'd think common sense would kick in. <br /><br />I had people state it's not even busy here ..why is it taking so long? The volume may not be there but some patients can still take up a lot of time.<br />I think most people are nice ..and then there are some jerks.<br /><br />I can understand if the person is in pain or very sick ..that can be all consuming for them ..but not enough to pull staff from a true emergency.<br /><br />I'm surprised no one threatened to leave.<br /><br />And the other thing they don't look at besides how emergent another patient may be ..is ..staff does not want patients just hanging around. You want to have some down time if you can. If you could ..you'd clear everyone out... quickly. :)<br /><br />And then ..sometimes mistakes are made and people that should be looked at get passed up and end up waiting longer than they should. I made that mistake with patients a few times and then apologized profusely. They were nice about it.SeaSprayhttps://www.blogger.com/profile/07906503090688697222noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-47819685968532688022010-03-23T14:52:59.506-04:002010-03-23T14:52:59.506-04:00As long as you're withholding internet access,...As long as you're withholding internet access, maybe you should try dampening cell phone signals as well! Love trying to talk to a parent while a family member chats away on their cell!<br />Ab incunabulis<br />http://neo-lifeinthenicu.blogspot.comNeohttps://www.blogger.com/profile/06548654883701541531noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-66005857459147990492010-03-23T09:32:47.348-04:002010-03-23T09:32:47.348-04:00Dang Jim, what kind of service are you guys provid...Dang Jim, what kind of service are you guys providing over there? When I go to the ER I never have to wait, I get seen immmediately...of course shortness of breath and a history of PE will get you red carpet treatment in the ER (oh sorry Em. Dept., LOL).<br /><br />Seriously, I'm sorry people are so obnoxious...you and your staff deserve better for all that you do. If it helps, some of us patients are grateful! Thanks for all you do! LeslieLesliehttps://www.blogger.com/profile/15897067084988651970noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-42427094931726611552010-03-23T01:04:19.673-04:002010-03-23T01:04:19.673-04:00Thankfully it's not been often that I've h...Thankfully it's not been often that I've had to be an ER patient. But I always try to smile, be courteous, say "Yes ma'am" or "Yes sir" becuase that's how my parents raised me.<br /><br />Plus, I don't want the nurse to use the dull, square needle when she's putting in my IV or the doctor to give me a DRE for my migraine headache!<br /><br />You and your staff deserve your own national Stand Up and Say Thank You to The ER Staff Day. Just because.t.https://www.blogger.com/profile/15078067225523297368noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-431842518573930712010-03-22T23:36:28.385-04:002010-03-22T23:36:28.385-04:00No scowls for health care reform passing, just a h...No scowls for health care reform passing, just a huge smile!!GGhttps://www.blogger.com/profile/04025520247766508506noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-64461131864283574452010-03-22T22:59:05.553-04:002010-03-22T22:59:05.553-04:00So many people lack awareness of what surrounds th...So many people lack awareness of what surrounds them and of their actions... I guess their gaze rarely goes further afield than their bellybutton.Calhttps://www.blogger.com/profile/17204635978443190089noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-28728826663519584482010-03-22T22:22:28.462-04:002010-03-22T22:22:28.462-04:00It is always easy to hack into institutional inter...It is always easy to hack into institutional internet servers. Try the main phone number as a password and the acronym as the username. Next try the username in both locations. p@ss123 is a common one too ;p<br /><br />(I'm not a hacker though).Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-64907016983360629102010-03-22T22:13:12.110-04:002010-03-22T22:13:12.110-04:00Katie in her comment was so polite. She says peop...Katie in her comment was so polite. She says people are consumed by "impatience and self-absorption".<br /><br />This how I put it: people are asses. They are thoughtless, rude and inconsiderate. <br /><br />Ok, with maybe a <i>few</i> exceptions. <br /><br />I was the Director of Admissions at the second busiest ER on the East Coast for several years. The abuse my staff and the clinical staff took was jaw-dropping. And yet they were always professional, committed to giving the best care possible, no matter what. Even when it meant they went and cried afterward from the hurtfulness of it.<br /><br />You are true unsung heroes, for so many reasons.Mariehttps://www.blogger.com/profile/10106720865034468249noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-79604033423813116322010-03-22T21:15:38.758-04:002010-03-22T21:15:38.758-04:00This comment has been removed by the author.GGhttps://www.blogger.com/profile/13510091515678854399noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-22185103566389506912010-03-22T20:11:29.800-04:002010-03-22T20:11:29.800-04:00Huh...
"Wait a second. We give out turkey san...Huh...<br />"Wait a second. We give out turkey sandwiches and lemon pudding. We pass out warm blankets by the dozen. We reimburse parking. And we even have a TV in each private room. When did we start having available internet access for patients and their families? Did I miss something? Do we have a coffee bar I don't know about, either?"<br />Maybe your hospital is more like a hotel. Is it possible that if you didn't offer all of the above services, only people who truly need to be there will be? Somebody has to be paying for all those extras? Our ER waits are more than 6 hours generally which is why I avoid them at all costs...ciaoRosittahttps://www.blogger.com/profile/05722304052321553692noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-9650451684388333132010-03-22T18:43:44.871-04:002010-03-22T18:43:44.871-04:00So if the scowlers are told to "F" off a...So if the scowlers are told to "F" off and to put a cork in it....would that really upset the Press Gainey scores?!?!?!<br />I wish the staff would finally revolt and just say what NEEDS to be said and hang it all with that nicety stuff.<br />Where are those entitled people going to go; the boutique hospital?<br /><br />SteveAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-86801155210763154792010-03-22T17:03:06.892-04:002010-03-22T17:03:06.892-04:00When you've done a good job and you know you h...When you've done a good job and you know you have, it shouldn't matter whether ignorant people acknowledge it. They are too ignorant to know if you're doing it right or not. However, your co-workers, hopefully not ignorant, know what you did and should acknowledge your effort and skill. And you should be doing the same for them. A quick comment and pat on the back can make anyone's day -- take the time to do that for each other and it won't matter what the ignorant masses think, right?!Classof65https://www.blogger.com/profile/00575168312203811542noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-14251849625377478252010-03-22T17:00:00.046-04:002010-03-22T17:00:00.046-04:00This ex-EMT goes out of his way to make up for [wa...This ex-EMT goes out of his way to make up for [walking sphincters] like that. <br /><br />I've been dealing with what started as an open tib/fib last May that developed complications.<br /><br />I cut up with nurses, crack jokes at the doctors and tease the techs.<br /><br /> I've experienced "patients behaving badly" and can honestly say.that the only time I've been there was.when I was delirious with a post-op fever and was wearing an indwelling catheter for the first time in my life.WWWebbhttps://www.blogger.com/profile/03491098272113630084noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-1247283660992116512010-03-22T16:19:23.973-04:002010-03-22T16:19:23.973-04:00I do think greed and entitlement are enormous prob...I do think greed and entitlement are enormous problems in the culture of this country today. We had a fire alarm in our building; lights flashing, awful buzzers--staff running from room to room to make sure patients were safe, close doors, etc., and firefighters swarming. One patient said, "What is THAT NOISE." Being told it was an alarm, patient delivered a MAJOR eyeroll and said, "So WHO is going to TURN IT OFF?" Ummmmm, can we see if the BUILDING IS ON FIRE first????terri chttps://www.blogger.com/profile/09398808840234914275noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-37831300174636132462010-03-22T12:50:09.140-04:002010-03-22T12:50:09.140-04:00Sometimes I wish HIPPA did not exist so that we co...Sometimes I wish HIPPA did not exist so that we could show the scowlers the patients or charts of said patients that made them wait. Of course it probably wouldn't help when we told them their broken toe had to wait for the heart attack victim AND the multiple GSW. They would get upset anyway. Such is the state of entitlement we must deal with on a daily basis. <br /><br />Just wanted to say "Great job!!!" since no one that day seemed able to say it!<br />LPNlittlepretendnursehttps://www.blogger.com/profile/04539775958117056534noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-60733373686081522332010-03-22T11:52:09.392-04:002010-03-22T11:52:09.392-04:00I remember a day several years ago where my ED was...I remember a day several years ago where my ED was full to the gills (all 25 rooms full, 8 hall patients, waiting room backed up, and people standing at the doorways and scowling). All of a sudden the triage nurse comes running back with a blue baby (the parents lived across the street from the hospital and ran over when he stopped breathing). There was no where to put the kid, so we just started coding him on my desk while the staff made room. Basically, everyone in the entire ED was watching this code. Unbelievably, several people gave the nurses a hard time about getting up from THEIR stretchers (and one later complained to administration that she was rudely yanked from her bed). A couple of patients/families actually complimented me on how things went down, but most people just increased their grumbling and scowling about the wait. Oh and the baby did OK in the end. It really is a thankless job.ThorMDhttps://www.blogger.com/profile/06101919023567959532noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-85525117483146222822010-03-22T10:40:51.217-04:002010-03-22T10:40:51.217-04:00hey, i wanted to pass on a comment about how AWESO...hey, i wanted to pass on a comment about how AWESOME the ER staff is at your hospital. :) i visited a friend in your hospital a few days ago. she had been to the ER and had had to have surgery. she waited about 8 hours to see a doctor due to 3 accidents that had happened and tons of patients being brought in. she said she thought the staff in the ER was AMAZING-- efficient, friendly, and wonderfully caring despite the fact that they were obviously understaffed, overworked and exhausted. <br /><br />i've been wanting to tell you that. not sure if that was your shift, but it wouldn't surprise me. :)Marcy Hallhttps://www.blogger.com/profile/08552202032905289250noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-90916409891290521902010-03-22T10:26:06.170-04:002010-03-22T10:26:06.170-04:00I think this post really captures the impatience a...I think this post really captures the impatience and self-absorption that is consuming this world. I hate it just as much as I've been a part of it. It's a post like this that reminds me why I didn't call my ResTech in the middle of my rage last night about not having internet upon returning to campus despite my computer staying here all week.<br /><br />Note to self: don't "accidently" get injured so I can use the ER internet if my isn't fixed today.<br /><br />Well done,<br /><>< KatieKatie Axelsonhttps://www.blogger.com/profile/09361471654719262744noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-16680929187203556812010-03-22T10:23:57.738-04:002010-03-22T10:23:57.738-04:00we are so fortunate. we have a doctor that tells ...we are so fortunate. we have a doctor that tells us to go to the er and is there when we arrive. hubby is a cancer patient and has had several problems that took us to the er in the past year and having a private doctor to greet us is such a blessing. i realize everyone is not so fortunate and i am very thankful. i am betting the er staff isn't happy about it though. do they mind?<br /><br />smiles, bee<br />xoxoxoxoxooxxoEmpress Bee (of the high sea)https://www.blogger.com/profile/08300140506585000934noreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-28648827499953158232010-03-22T10:04:55.226-04:002010-03-22T10:04:55.226-04:00I just finished reading the March edition of Reade...I just finished reading the March edition of Reader's Digest and the lead article in there was called "50 Secrets ER Doctors Won't Tell You" and the article addressed the intimidating stares and the entitlement mentality, neither of which will endear you to the ER staff or get you seen quicker. A little patience and a smile will get you a lot further.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7558528804236989500.post-58894594598255420372010-03-22T09:57:55.354-04:002010-03-22T09:57:55.354-04:00The scowls....aahh, know them well! What's wor...The scowls....aahh, know them well! What's worse, for me, are the loiterers. Those that hang in the doorway or outside their rooms watching and waiting to see if they are next or just being nosy. Like that is going to make them go to the head of the line-NOT!Makes me want to put THEIR chart one or two more slots back:)Love the nurses that tell these folks (with a smile)- "we ask that you stay in your room for confidentiality reasons- we don't want a HIPPA violation- I hope you understand" (sweetly, of course). Then they scowl even more and stomp back in their rooms!<br /><br />Talked to a nurse from Canada that works in our dept- she reports ER wait times there can be up to 24hours. She still has family there- says average stay in hosp. after major surgery- total hip etc.- is 1.5 days. People are sent home with follow up from Home Health. She reports many "fall through the cracks."<br /> <br />With that in mind...the Healthcare Bill passed (sigh)...what will our entitled, "what do you mean you don't have ER internet access" populous do if the Canadian scenario plays out across our nation in years to come???!!! <br /><br />All I can think is I am not close enough to retirement (another sigh).Scowls may then be a welcome sight, least we need riot gear to perform our jobs. The next few years should be quite interesting,for those of us providing healthcare... that's putting it mildly! <br /><br />Thanks for "on target" post relevant to current events.911RNhttps://www.blogger.com/profile/11697968739358691531noreply@blogger.com