The Broken Bone

Although I rarely get sick with the numerous strains of “bugs” that seem to go around our community this time of year, the week prior to my return to work for my next scheduled string of four shifts was spent mainly in bed, coughing and aching and whining about how miserable I felt. Fully recovered, though, I was excited to return to the emergency department to do my fair share of stamping out disease and healing thy patient from illness and injury.

Walking into Room 21 to see my first patient of the day, however, made me cringe just a bit and suddenly, I wished I could have been back in my bed at home for just one more day.

The patient was young, in his mid-twenties, and appeared to be in significant pain. He was alone. His short-cropped hair was calmly neat, belying his grimaced, pinched face and restless arms and legs that rocked his compact body against the cot’s rails in defiance to his discomfort. His nurse, Sam, one of my favorites, was hurriedly placing an IV into the patient’s right arm.

I gently grabbed the patient’s shoulder to gain his attention, introduced myself, and asked him what brought him to our ER today.

“Doc,” he said, taking a quick gasping breath before continuing, “I was banging the shit out of my girlfriend when my penis snapped in half.” I looked from the patient’s face to Sam’s, who nodded his agreement to this patient’s history.

Ugh, I thought to myself, a fractured penis. A fractured penis!!! It had been, thankfully, several years since the last time I had seen a case like this. For some reason, despite my tolerance and calmness during any other conceived emergency illness or injury, penile or scrotal injuries always made me cringe. And I was cringing. Usually, this type of injury occurs with masturbation, unusual sexual positions, or aggressive sexual intensity, to be politically correct.

“Sir,” I said, “when and how did this happen?”

As it turned out, it had happened immediately before his arrival—about 20-30 minutes before we began treating him. And how? Despite his pain, he spoke with great pride and in great detail about his sexual prowess and escapades that lead him to our department. He painted a picture that, short of sustaining a penile fracture, all of us men have failed our partners in the sexual arena. Call it rough sex if you must. And call me a failure, then, if this was the price of success.

After his explanations, I had no doubt that I would be able to provide the detailed social history necessary on this patient’s medical chart. I imagined the pleasant dictation lady turning beet red from embarrassment as she typed his chart up. “Hey, Sally,” I pictured her saying to her co-worker, “come over here and get a load out of this patient’s story! I wonder how his girlfriend is doing?”

After examining this patient thoroughly, and confirming that he indeed fractured his penis, I ordered him up a healthy dose of pain medicine before calling the on-call urologist urgently. This patient would need emergency surgery to repair his penile injury, which really wasn’t a “broken bone,” per se (since the penis doesn’t contain any bones), but rather an insult (or tear) to the vascular columns that engorge with blood during an erection.

Finishing with a few more patients and while waiting for the urologist to arrive to see this unfortunate patient, I went back into his room to check on him and make sure he was more comfortable. He was definitely more comfortable and no longer alone. A much taller, big-boned woman with a similar shortly-cropped hairstyle sat in a chair beside the room’s sink.

I walked up to her, my hand extended, and introduced myself to her. Understandably, she could barely look me in the eye as we shook hands and she shared with me her name. During our introductions, however, her boyfriend blurted out in his pain-controlled state, “This is my girlfriend who I was banging the shit out of when all of this happened.” Talk about making an embarrassing moment more embarrassing for her. “Don’t worry about it,” I consoled her, “we will be taking good care of him.”

The patient didn’t stop there. “Hey Doc,” he said, his eyes slightly glazed over from the medications, “do you think they will be able to save my penis?” Before I could answer his question though, he continued. “Dude,” he said, now apparently more comfortable with me, “you don’t understand—without my penis, I am nothing.” He paused, took a deep breath, and got a sad look to his face. “I am nothing! Nothing…,” he repeated, remorse and fear now dripping off his words.

I reassured him that the timeline of his injury was in his favor—that presenting to us so quickly after this unfortunate event helped with his percentages of a full recovery. I told him that as soon as the urologist saw him, he would most likely go straight to the operating room.

“But, Doc,” he said, “what if they can’t save my penis. Can I get a new one?”

I assured him that most likely, they would be able to save his prized possession. Deciding to have a little fun with him, though, I continued. “But if on the small chance they can’t save your penis, penile construction/reconstruction surgery is very advanced these days. We have a catalog of new ones you can choose from.” I could only imagine him skipping the petite section and going straight to the plus section.

He looked up at me in surprise to my words. “Really?” he asked, before seeing the hint of a smile on my face. Getting the joke, he continued. “Dude, thanks. I needed that.”

Soon after, the urologist came in, examined the patient, and booked the OR suite to take the patient for immediate repair of his injury. He would need an indwelling foley catheter for 2-4 weeks while he healed from his repair, effectively taking him out of commission for a month or so. I truly wished this patient the best outcome.

Before the patient left our ER, as if things couldn’t be any more embarrassing for this patient or his girlfriend, this patient’s mother and sister came in to be at his bedside. How could you possibly explain such an injury to your mother, the one who is wearing the serious look of dread and concern for her son? Or your sister, the one who cannot contain her incessant giggling? And do you show them the injury or just trust that they would understand the explanation? Some things I just didn’t want to know. Although I am not of the moral fiber to condone lying, I sure as hell would have fabricated some type of story to divert my mother’s and sisters’ attentions if I were in the same situation as he. “Umm, Mom and sissies,” I would say to them, “I got a hernia while chasing a purse-snatcher down the street after he knocked over a 90 year-old lady.” And no, I wouldn’t show them the supposed hernia, either.

This patient, however, didn’t care. He did show his mother and sister his injury. Eeewwww, I know. That makes me cringe almost as much as the injury itself. Just as impressive, though, was that his girlfriend had an anxiety attack. Why? This was the first time she had met her boyfriend’s mother. And sister. Talk about memorable introductions to the family. Can you imagine, once again, that conversation? "Hello, Mrs. Smith, nice to meet you. I'm Ellie--the girl who broke your son's penis in half." I, for one, didn’t hold out much hope that this relationship was going to survive this ordeal. But I didn’t think the patient would show his penis to his mother, either, so I could be wrong.

Is there a moral to this story? I guess, maybe. The moral might just be that we should never ever "bang the shit out of" the ones we love. Sweet lovin’ might just be the best lovin’, right?

Oh, and one more moral to this story? Never ever show your mother your penis, no matter what state you may be in, when you are a grown man. That’s just creepy.

Thanks, as always, for reading. If this post and typical ER humor offends, my apologies. But who can blame all of us in the medical field for having warped senses of humor at certain times in our days. I hope this finds you all well…Jim.  

A Hug Is A Hug Is A Hug

Sometimes as human beings, despite all the layers we consciously build upon the shell of our souls to shelter us, define us, and project an image to others of what we hope we are, our basic inherent quality of goodness emerges on its own free will. A kind word, a gentle touch, a hint of a smile, an understanding patience--these are all things that escape uncontrollably in moments where our consciousness is left behind, running to catch up to our spontaneous reaction in a moment of crisis for another. 

Of all of these unconscious acts of inherent kindness and compassion, though, none ranks higher than a heartfelt hug. Not a light tap on the back, or the fake kiss of a cheek, but rather a hug that emerges from the tightened embrace from one to another that, for the briefest of moments, conveys the wordless caring that we all crave to receive. Like cake batter in waxed pleated cupcake sheaths, these hugs are ready to emerge, when fed warmth, to spill out of us into the want of another.

It was one of these moments, of private hugs and hushed whispers, that I was recently privy to witness in the trauma hallway of our department. Suprisingly, however, it was given from the most unlikely of persons.

Trauma patients are typically the most complex of all our patients, with a wide spectrum of issues ranging from life-threatening physical injuries to the endless abyss of psychological and social tolls from the unexpected event. Like trauma patients before her and trauma patients since, Room 18 held an unfortunate patient (in her early twenties) who presented via helicopter from a car-accident scene. She had been a front-seat passenger who, due to a multi-car collision and the twisted secrets of fate, sustained both severe physical injuries and, more importantly, powerful psychological injuries that would be life-long. Sadly, her mother, the driver of their car, had died at the scene of the accident.

Although I wasn’t the primary ER attending treating this unfortunate patient, I poked my head into the room to see if I could help in any way with her treatment. The mood of the room was somber, an understandable heaviness weighing down any spirit of knowing our quick actions might help this patient recover fully from her physical injuries. The bright lighting that reflected off shiny metal cots and posts and equipment could do nothing to deflect the pain and misery of this patient’s future. Of her impending misery. Of a future life where her mother would not be available to share a secret ingredient to a recipe, to consult over whether to serve ham or turkey on Christmas day, or to call “just because.” Nor did the room’s sterility help clean our own pain for this patient’s tragic loss. Adding to the senselessness, we later learned that the mother’s unselfish reaction in the crash had been to swerve their car in a direction that would protect her daughter from being directly hit, or t-boned. This patient’s mother had given her own life so that her daughter might keep hers.

After this patient was stabilized, it was shared with her that her mother had not survived the crash. Her mournful wails and cries after learning her cruel truth could be heard the hallway through. As tragedy’s effect usually does to each of us in the emergency department, we paused in this moment, recognizing the profoundness of change in one of our patient’s lives.

Eventually, family members trickled in and supported this patient as further emergency treatment was provided to her. Occasionally, I would pass by a pair or group of family standing in the hallway, outside of the patient’s curtained room, hugging and whispering to one another, trying their best to simultaneously provide and receive support. With each pass, I would slow down just a bit and nod my sympathies, wishing I could sponge even just a tad of despair from their shoulders.

It was soon after that Amelia, one of our “regulars,” was placed in the only available room, Room 17, next to the unfolding trauma tragedy. Ms. Amelia was an elderly woman with an extensive mental health history who had signed into our ER, yet again, for a multitude of miniscule complaints. Although she was well-known to much of our staff, I had only met Amelia one prior time a few years earlier.

I walked into Room 17 to introduce myself to Amelia, only to find the room empty. Reentering the hallway, I couldn’t help but notice two younger people fully embraced by the strong, steady arms of their slight, grey-haired grandmother. It was a breathtaking scene—the younger boy and older teen-aged girl leaning their heads into the gathering arms of this strong woman. I walked slowly by, looking for the nurse to ask her where our patient had disappeared. Not finding the nurse, I ran to the lounge for a quick bathroom break.

Returning down the hallway, I happened upon the same scene playing out that I had just passed by, the shorter older woman still embracing the younger two people while turning her head and softly taking turns whispering into each’s ear. It was a touching scene, one that struck me as both comforting and tragic.

Suddenly, though, I heard the hallway nurse yell out, and turned my attention to the young, blonde nurse who was doing the yelling. “Amelia,” the nurse scolded as she approached the same group of three from the opposite direction as me, “leave this family alone.” I was confused. I looked to the group of three. I looked at the nurse. And I looked back to the group of three just as the nurse touched the older woman on the shoulder and spoke again. “Please, Amelia,” she pleaded, “you need to go back into your room and leave this family to themselves.” The nurse’s voice cracked, begging of Amelia to not put up any resistance.

I stood still, staring at the scene. I looked at the group of three breaking apart, the older woman lingering to release the younger people from her arms, being urged on by the nurse. I looked at her pained face, watching as she whispered her last words to the young family members, releasing them hesitantly from her grip as the nurse coaxed her towards Room 17. And suddenly, with amazing clarity, the truth of the scenario smacked me in the face. Amelia, my next patient with the psychiatric history, was the “grandmother” who had been embracing two of the family members of the trauma patient.

“Well, I’ll be,” I whispered to myself while approaching Room 17’s doorway. The beauty of Amelia’s gestures were not lost on me, but I readied myself to have a serious discussion with her about privacy issues and respect and all of that stuff. Any family such as this trauma patient’s deserved their privacy in the depths of such crisis. Before entering the room, however, while I was putting a pair of latex gloves on in the hallway, I overheard the two recipients of Amelia’s hugs speak.

“She was a nice lady, wasn’t she?”

“Yes, she was,” the other responded simply. “I wonder what she is here for?”

“I don’t know,” the first answered, “but I hope she is alright.”

I paused to absorb the enormity of the moment, realizing that kindnesses can come from the most unexpected people in the most unexpected places at the most unexpected times. Despite Amelia’s personal struggles, most of which I could only imagine in her daily dealings with mental illness, she gave of herself that which she could, some heartfelt hugs. Hugs that appeared to be received with the intent for which they were given. Those hugs of Amelia’s, well, that was a darn-special privilege of mine to get to witness—one stranger comforting others in their moment of crisis.

Maybe all of this stuff the nurses warned me about Amelia were a thing of the past.

I walked into Room 17, extending my hand in greeting. “Hello, Amelia,” I said with renewed faith in our patient, “I’m Dr. Jim. What can I do to help you today?”

She mumbled something as she paced beside her cot. “Pardon me?” I asked her. The medical student accompanying me gave me a look that he, too, did not make out her words.

She wasted no time in speaking up. “What the hell is wrong with you people I should be out there with those people they need me don’t make me come back in here.” She spoke quickly, hauntingly, in one long exasperated breath.

Even though I knew Amelia wouldn’t like my explanation, I quietly explained to her that, although her hugs were welcomed and appreciated and quite nice, actually, we all had to respect the trauma family’s privacy at such a profound moment of sadness. I reassured her, though, that her actions were a privilege for me to watch and that the family appeared to appreciate her gesture.

“Now,” I continued, “what can I do to help you today?”

“Get me the hell out of here,” she said, glaring at me. “I don’t need to be in no room next to where bad stuff happens.”

I offered to try to find her another room, but she turned the offer down. When I asked her what her complaints were that I could help her with in the emergency room, she ignored me. “I want to leave,” she said with conviction. I made her assure me that she had no pains anywhere. I was reassured by her words that she was having no feelings of despair or urges to hurt herself. Thankfully, she had also assured several of the staff that she was not depressed or having any ideations to harm herself. And judging by her hugs, it appeared that all she wanted to do at this very moment was to help others in need.

“Amelia,” I said calmly and kindly, “are you sure you are going to be alright?” She nodded her head yes. After her hallway hugs, I think she truly forgot what reasons she had that had brought her to our ER that day. I discharged her from our ER without any workup after she passed my screening exam and a consultation with our case managers.

I can’t forget, though, why I think Amelia was there. I think that sometimes, in some mysterious ways, things happen in our daily lives that defy explanation. For unexplained reasons and circumstances, Amelia chose to visit our ER on a day when a few others were in need of a heartfelt hug.

And from Amelia, that got just that.

As always, big thanks for reading. I hope this finds you well. And to those of you who have continued urging me to write, I thank you. Your kindness has been felt…Jim

Have A Little...

Faith.  A simple word with complicated meaning.  It is a seed buried deep within our spiritual cores, ready to be nourished and blossom with the sprinklings of tragedy.  It is a belief that things will work out, despite our lack of vision for fate's secretive reasons of the bumpy journey we must endure.  It is an inherent hope that has either sustained us or has failed us miserably.  Yes, to me, this is faith.

We all have known faith.  Embraced it.  Bargained with it.  Coddled it within our breaking hearts. Placed it on a pedestal of worship. I have, too.  With undertones that may be religious, spiritual, or meditative, we lean against its pillars of reassurance.  Sometimes, as they say, it is all we have to cling to during desperate times.

Working in an emergency room for 16 years, I have seen faith present its various faces many times.  It may be within the circle of a grieving family, their hands clasped in prayer.  It may be in the young mother's eyes, watchful of her sick child lying in a hospital cot.  It may be in the older gentleman's anguished cries as I share the devastating results of his wife's testing.  It may be in the silent strength of the obvious love of a dying man's partner.  It may be in the ER staff's comforting whispers.  Faith cannot be contained, especially in tragic circumstances.  I tend to think it is a part of the coping fabric that threads all of our lives.

Why do I think that?  Because, those moments of my life where I had to believe in something more, where I had to dig deep within the rubble of my soul to scrape a little bit of sanity, were during intense, personal moments.  My son's illness.  My mother's death.  My grandmother's death.  A life-threatening injury to my father.  I swear, when my mother and my son were both simultaneously enduring chemotherapy, I stared faith right in the face and bargained with it.  Threatened it, even.  "If something happens to my son," I uttered to invisible universal ears while pulling at my hair, "I will never forgive you for it." Yes, I know faith.  It has been my best friend and my worst enemy.

After my son's initial diagnosis, I stood in the hospital corridors outside of his pediatric room, disheartened and in disbelief.  Cole had just returned from the OR where a mediport had been placed in preparation for an aggressive initial round of chemotherapy.  My spiritual guidance, Father Tom, stood beside me, recognizing my slipping faith.  "Why Cole?" I asked, over and over, tearful and angry.  "Why couldn't it have been me?  What kind of world do we live in for a child to endure this?"

Father Tom, in his infinite wisdom, answered my pleas with words that I still carry to this day.  His words, to me, exemplify the true nature of faith.  "Jim," he said, his voice husky and comforting, his arm wrapped around my trembling shoulders, "I can't answer your questions.  I wish I could, but I can't."  He paused slightly, choosing his words.  "I can only pray that at some point in Cole's life, on his journey, the answers of 'Why?' will become more evident.  That the reasons will be more clear to all of us of why he was chosen to endure this illness."  In other words, in staring at a big, suffocating fog of nothingness, Father Tom was telling me that I must have faith.

How does one do that?

At my rock bottom, the openness of my mind was staggering. I listened to any words of support and encouragement, my hopes and faith hinging onto any little hint of a better tomorrow. I'd walk away from family and friends, my mind reeling and spitting out their words to suit my recovery, my belief system.  Ultimately, I learned to believe that all things in our lives happen for a reason. I had to arrive at the belief that Cole would survive and thrive, that the years we will have together would be many.  To not arrive at this point would have meant a certain death in an unattainable part of my core.  I was learning to survive by walking the path that my faith created.

Cole survived.  And as I type these words, I whisper a silent thank you to those universal ears of faith that fulfilled my every request.

Every day, though, followed by every week, every month, and every year, there is more profound sadness, more tragedy, that requires us to dig deep and rediscover our faith.  To recommit ourselves to examine our morals and ideals while we cope with a crisis.  A few years back, another setback occurred in my life, plummeting me even farther into my spiritual well.  Cole had veered from remission while my mother concurrently fought a losing battle against leukemia.  And I was back to the same dark place that I had turned my back on just a few years earlier.

Again, though, my faith sustained me.  It wasn't easy.  But now, with things going well, especially after my very own first health setback, I sit here and appreciate the moments of goodness in my life.  I have learned, from these various experiences, to give my attention to faith during the good times, too.  My faith has been tested and tried and, fortunately, has sustained me in my times of need.  It is my time to feed some nourishment back, during the good times, to those who have surrounded me with smiles and encouragement and and unwavering friendship and love. A phone call. A card. A lunch date. A smile. Some kind words.

It is a two-way street that I have learned to travel with faith.

Where does your life sit right now, on this very day?  Are things going well for you?  Are you facing crisis?  Are you recovering from or approaching a trying moment?  Are you engaged in the environment surrounding your life? How is your support system?  And, most importantly, how is your faith?  Do you think maybe that little seed patiently waiting to sprout within you, in a moment of need, might appreciate a little attention now?  If so, give it some.  Sow it.  Water it. Feed it.  Coddle it.  Embrace it. The effort taken now to examine and understand your faith will reap you rewards when you most need them.

All around me, including dear family and friends, including strangers and patients in the ER, I see daily struggles occurring.  At times, I feel helpless and out of sorts, my seat on the sidelines but a useless location to witness another's misery. But I know, from continuing to grow as a compassionate and kind person, that good times will prevail if one can just hang in there. So, please, just hang in there.

And have a little...                     

The Interview

A few years back, my wife and I were sitting on our living room couch watching the local evening news when a segment ran regarding a patient's option, often neglected, to interview a physician prior to agreeing to receive care from that particular caretaker. The interview, the segment continued, could involve questions ranging from professional training to personal attitudes and outlooks on life. Not a bad idea, I reasoned, if the required care was non-emergent. A physician sharing a similar perspective of his patient's well-being could only be beneficial, right? But in an emergency room setting, wouldn't this type of interview only delay necessary treatment? I couldn't imagine a patient with crushing chest pain taking the time to ask me of my residency training (Upstate NY) or how I felt about fitness training (all for it).

Of course, I was wrong. My following shift, I encountered an older, scholarly-looking gentleman who had presented to our department with complaints of acute abdominal pain. After introducing myself to both himself and his wife, I began to ask the patient important history questions when he suddenly interrupted me.

"Doctor," he asked, "before I agree to let you treat me, can you tell me where you went to medical school?" Although surprised, after watching the news segment just two days earlier, I anticipated that an encounter like this would eventually happen. "In Philadelphia," I answered. "And where in your class did you graduate?" "In the top ten percent," I replied. His questions kept coming. "And where did you complete your residency?" "Did you serve as chief resident your final year?" "How long have you been working in this emergency room?" As I patiently answered his questions, I began to wonder if the word "acute" was the right word to describe his abdominal pain.

Finally, though, he appeared satisfied with his interview. "Okay," he said, "I give you permission to treat me."

"Well, sir," I said, deciding to turn the tables on him, "I am not sure I want to treat you." I caught him off-guard. He looked inquisitively at me as I paused for good effect before continuing. "I have one question I want to ask you before I agree to treat you."

"Okay, Doctor," he said, "what is it?"

I took a deep breath and smiled as I spoke. "How will you be paying me for your visit today?" We both laughed. Regardless of his answer, he knew I would be his treating physician.

I hadn't thought about this encounter until just recently, after I had walked into Room 17 to introduce myself and examine a patient my resident was currently treating.

In the dimly-lit room, I found Bertha, alone without company, lying in a cot with hospital blankets pulled up to her chin. She was a 93 year-old woman sent to us from a local rehabilitation unit with complaints of chest pain. She had been placed there recently to recover from a bout of pneumonia. Bertha looked her age, appearing frail in size, her tiny body barely poking it's physicality into her covering sheets. Her face was graced with creviced wrinkles and framed with an unkempt gray bob. Her hazel eyes, however, belied her years. They were fierce and focused, guarded even, glistening with anticipation as I approached to introduce myself.

"Hello, ma'am," I said, reaching for her hand under her covers, "my name is Dr. Jim and I will be following your treatment today with Dr. Brad, one of our resident physicians who I am supervising."

She looked me carefully up and down as I continued. "Is your chest pain gone?" She nodded yes to my question. "Do you need anything right now?" She nodded no. "Is it okay, ma'am, if I listen to your heart and lungs?" She nodded yes.

I pulled my stethoscope from around my neck, placing it's diaphragm on her chest wall while inserting the listening buds into my ears. While bent over her and listening, I watched her face closely, appreciating her unique eyes. Suddenly, though, her lips moved. Unable to hear her, I stood up while removing the ear buds. "What is that, ma'am?" I asked.

With a soft, quiet voice, she asked me "Where did you go to medical school?" I told her. "And where did you do residency?" I answered her again. "Do you enjoy being a doctor?" I told her yes, very much so. I wasn't sure if another interview was in my future, so I flipped the coin on her.

"Why do you ask, ma'am?" I questioned her. "Did you once work in the medical field?"

She shook her head. "No, I didn't. But my daughter was going to be a nurse." I waited for her to continue but she seemed absorbed in her memory. "What happened?" I finally asked, my curiosity peaked. "Unfortunately," Bertha answered, sadness sweeping across her face, "she wrecked her car late one night while driving home from a training shift and died. She was nineteen."

I grabbed Bertha's hand again and held it, humbly reminded that every face I encounter holds a story. And quite honestly, I could not even begin to imagine the pain that would come with losing a child. "I'm so sorry," I said, stroking the back of her hand.

"Don't be," she said, "I still had a wonderful life." She went on to explain that she had six children total, four of which were still alive but unfortunately not nearby geographically. This explained why she had been placed into a rehab unit from her assisted-living arrangement while recovering from pneumonia. "They are here, though," she said, lightly tapping her heart with her free hand.

After another pause, I had to ask my next question. "What happened to your other child?" "Oh," she answered thoughtfully, "we had a retarded son that died in adulthood. My husband and I managed to care for him at home until he passed." She went on to proudly explain that it was no small feat to raise a mentally-challenged child in earlier days--that most were institutionalized. "And your husband?" I asked. "Well, he and I were married for 53 years before he passed away. That was quite a few years ago. But, we managed to stay together and keep our love the whole time." We talked a few more minutes, her insightful words leaving a significant imprint upon me.

Finally, I finished my exam. Before leaving her, I thanked Bertha for her time and for sharing her life story with me. Happily, she did very well for us in the ER and was admitted to observation.

Just returning from my recent unplanned medical leave, I felt Bertha's story grab my shoulders and shake me. Not just shake me, but rattle my soul. My encounter with her was a well-timed reminder of just how privileged I was to be an emergency physician.

And suddenly, it dawned on me. I was the one who benefited most from the interview process with a patient. Sure, there is history-taking involved with my job, to find out the specifics of an illness that might help me provide the most focused and complete care to a patient. But this other "stuff," this personal information that a patient shares with me, isn't this more like an interview? I don't necessarily need to know everything a patient shares, but doesn't it all provide a much more complete picture of the person I am trying to help? And, besides, can't some of my patients' shared life experiences help me along my own life's journey?  


A resounding yes and yes, if you ask me. I think I'm going to call the local news station and thank them for their meaningful segment...


As always, big thanks for reading. Also, a HUGE thank you to all the personal emails and posted comments from my last posting. Your warm welcomes and kind words are greatly appreciated. I have some of the coolest readers ever...                 

The Other Side

the years teach much which the days never knew

Ralph Waldo Emerson

As I sit at our dining room table to write my first words in five months, I am realizing just how much I've missed writing about both my personal and professional life experiences. Though my family and close friends may know my reasons for this unplanned break, you, my friends and readers from StorytellERdoc, do not. So instead of diving head-first into writing a funny, planned posting, I thought I might simply change course to write and say "hello" and "how the hell are you" to each of you.

Let me briefly explain my absence. Simply, I began to have some vision problems last November, ultimately resulting in urgent surgery. Always the doctor and never the patient, this was my first real health scare. Following successful eye surgery, I was forced to take a few months time to recover. This break included absolutely no gym time and, most odd for me, no work time. Looking back on my career, I had never had so much as a week or two break from working in the ER. This inactivity, at first painfully frustrating, ultimately proved to be one of the greatest learning experiences thus far in my life.

For the first few weeks following surgery, I had to wear an eye patch, a blue, oval-shaped piece of perforated aluminum paper-taped to my face. With this new accessory, I spent much time in front of the mirror, looking to find that invincible, healthy fellow I once was. I couldn't find him. Friends tried to make me feel better, telling me I looked "sexier" with an eye-patch, but I saw through their flimsy compliment--the only way to look sexier, I reasoned while laughing with them, was to have sexy to begin with. My kids, hesitant at first, realized that patch or no patch, I was still the same Dad that I had always been. In fact, soon after surgery, Cole had a basketball game that I wanted to attend. "Cole," I asked, "is it okay if I come to your game with my patch or would you rather I stay home?" Without even a hint of pause, his resounding reply inspired me. "Of course you are coming, Dad, why wouldn't you?"

After several weeks, I was able to lose the eye patch. More importantly, with healing and some serious introspection and reflection, I was able to regain my perspective of what is most important in this journey of life. Family. Friends. Humor. Love. Compassion and kindness. Living a purposeful life.

Part of this time away included reevaluating my job differently. Although I still considered kindness and compassion at the forefront of my ER interactions with patients and their families, even I was not immune to a growing cynicism that occasionally seems to be pervading our medical field. Maybe this had even leaked itself into some previous writings. Luckily, though, I feel more privileged than I ever have, since residency even, in walking the halls of our emergency department and providing care to such a diverse and unique collection of patients. Of course, there will always be patients that are obnoxiously difficult, but my reserve to find something good in each and every patient has definitely been refueled. I've been honestly warned, however, by several of my hard-working partners. "Just give it a few months, Jim," they said, "and then see if you feel the same way about things." I can only hope that I have some great staying-power. I feel I do.

Being a patient, I have also learned and witnessed first-hand just how important a role a doctor can play in one's recovery. Luckily, I am surrounded by four absolutely incredible individuals who have prioritized being a compassionate person first and playing a doctor second, proving that one doesn't need to place himself on a pedestal to be amazing at what he can do. This all-star team of providers, however, did not come without some rearranging on my part. I removed from my team, so to speak, one nationally-recognized specialist who was less than stellar in both his personality and in his style of delivering unwanted news. Although this specialist may have been quite good at what he does, I was less than impressed with his all-around abilities to communicate. To heal well and remain positive throughout my ordeal, I insisted on only being surrounded by similar individuals.

Overall, I have much to be thankful for. An almost complete recovery. A supportive family. Supportive friends. And supportive co-workers. What could have been a terrible outcome was not. For this reason, I will always be humble and grateful. Returning to work, I was greeted with many kindnesses and friendly, encouraging words. Hugs included. I also returned to some sadness as well. One of my favorite nurses, Sue, tragically lost her son during my absence. My ordeal embarrassingly pales in comparison to this tragic event of her life. To hug her and share tears with her as she attempted to give me a warm welcome-back smile speaks volumes of her strength and character.    

So there you have it. Officially, I have now returned to my life as I know it. Playing doctor full-time. Playing Dad full-time. Attempting to be a writer again. And, most importantly, continuing to look at my wife with complete wonderment, appreciating more than ever her infinite strength, support and love. Except for the glasses outwardly, my most significant changes from my ordeal have come from within. For this, I am most appreciative. I am stronger than ever, actually. As Ralph wisely stated above, the small day-to-day battles were worth the positive hindsight of it all.

It feels so very good to be back...

As always, I thank you much for reading, my friend. More importantly, I thank you for your patience and returning to read my words.

Changing Faces

She walked into the ER's waiting room, her belly protruding from her third pregnancy, only to find an overwhelming number of people standing around, hoping to either be the next called to be taken back into the ER treatment area or, at a minimum, to cop the next available waiting chair.

Tugging a four year-old with one hand while pressing an active two year-old to her chest with the other, the young mother asked a security guard where she should sign-in to be seen. He pointed at the circular desk that sat in the middle of the room, behind which sat two nurses and a technician. Noticing the snaking line of people formed at their counter, she scowled to herself and dragged her gravid belly and two kids to join its end. After standing in the stagnant line for just a few minutes, frustrated, she marched to the left of the line to its front and sat her two year-old on the counter, letting go of her four year-old's hand.

The nurse, startled at the abrupt interruption during her triaging, asked her current client to please wait before focusing on the mother.

"May I help you?" the nurse asked the mother.

"Yeah," the mother answered, "my baby here got a fever two hours ago and I want her looked at. And as long as you all are looking at her, I want my son and me both looked at, too, since we'll probably get what she got." The nurse looked at the baby, sitting on the counter, cooing and slobbering over a lollipop given to her by her mother. The nurse felt the baby's forehead, feeling its coolness, and reassured the mother that they would attend to her and her children as soon as possible. "We'll get your histories and take your vital signs as soon as we take care of these people before you."

The mother obviously didn't want to wait. "You mean I have to go back in line and wait? Can't you see I'm pregnant with two kids hanging off me?" she yelled at the nurse while looking down, noticing her four year-old son missing. "Yes, maam, it does. Everyone before you has been patiently waiting their turn as well. We will be with you as soon as possible, though. If you would like a wheelchair to sit in while you're waiting, we can provide you with one."

"Screw that," the mother said to the offer, before screaming her missing son's name at the top of her lung, adding a few expletives that the entire waiting area heard. Her son came running from the back corner of the room and grabbed his mother's pant leg as she swatted his head. "Who the hell do you think you are," she said, "scaring me like that."

She retook her original position in line, the whole time grumbling and cursing into her iPhone to receptive ears. "Yeah, they making me wait on purpose. She don't like me." She was making a scene, surely, with her crescendos of frustration and anger very evident. Slowly she worked her way to the front of the line where nurse #2 was ready to help her.

"What can I do for you, maam?" the nurse asked her, paper and pen in hand, ready to write. The technician held the thermometer, ready to take one of three temperatures of this family. "You can help me by doing your god-damn job quicker," the mother answered snidely.

The nurse smartly ignored the comment, staring at the mother until the mother continued. "My baby here had a fever start maybe two hours ago and I want her seen. I want me and my son here to be seen, too, since we are gonna get what she's got."

The nurse and technician took the history of all three before doing brief exams and obtaining vital signs. The three were quite stable and none of them had a fever register. "How did you take your daughter's temperature at home?" the nurse asked, curious. "I don't have no thermometer at home," the mother said, "she was just burning up when I felt her."

The nurse reassured the mother that she and her two children appeared okay, and requested the mother have a seat in the waiting room until an available treatment room became available. "What?" the mother yelled, "you mean I have to go back to that waiting room?" "Unfortunately, yes, it does. I'm sorry for your wait today," the nurse answered. "How long is the wait out there?" the mother asked, adding a few more expletives. The nurse explained to the mother that the current wait was about three hours, but could be longer if life-threatening patients presented that needed to be immediately treated. The nurse then had the technician get the mother some formula, some diapers, and some snacks and juice to help with the wait. The mother, pissed at the world, stomped away from the triage area shaking her head.

Soon, the mother was on the phone again, cursing and bitching at an exaggerated level for the entire waiting room's benefit, leaving her four year-old unsupervised and running around the ER, swatting other young children. "Yeah, they making me wait even though I told them I was in a hurry." A waiting patient graciously gave up his seat to her, for which she said "About time" instead of offering her thanks.

During her wait, several patients signed in and were immediately taken to the back ER treatment area, skipping the wait. The mother complained. It was explained to her that patients in urgent need of treatment, such as those with intractable pain or having a stroke or heart attack, were immediately treated for possible life-saving illnesses. "I don't care about that," she said after her multiple complaints, "me and my kids need some life-saving treatment, too."

After a nearly three-hour predicted wait, this family's turn arrived to be taken to the next available treatment room. While being escorted down the hallway, the mother was very vocal in her her complaints, loud enough for all to hear, despite passing room after filled-room and cot after filled-cot in the hallways. Although she bore witness to the crazy atmosphere, this mother was bitter and defiant about being made to wait.

My physician assistant and I both agreed to attend to this family, dividing up the work between us, trying to make it a quick process. We had been given a "heads-up" by the nursing staff, both in the triage area as well as the treatment room's assigned nurse, as to the mother's disposition and lack of understanding on our busy day. Their stories supported their words. In fact, after this family was placed in their treatment room, we were told by the nurse that the mother made her wait until she finished her phone conversation, holding her index finger up to the nurse and refusing to talk until she was finished. "Why did you wait?" both the PA and I asked.

"That's nothing," the nurse added, "she also wanted two extra pillows after I adjusted the cot for her." Anyone who works in an ER knows how rare an extra pillow is, let alone two. "And," the nurse continued, "she is now demanding turkey sandwiches and pudding and juice for all of them." To placate them further, the nurse also got several blankets for them to cover with if they needed. However, this act of kindness wasn't good enough. "Hey," the mother yelled at the nurse as she was leaving the room, "these blankets aren't warm like they were the last time I was here. Take these back and get me some warm ones."

We treated the family. As suspected, the mother and four year-old son were both healthy with no abnormal findings. The two year-old had some mild nasal congestion and was otherwise as stable as the others.

After the PA and I explained the results of our exam to the mother, she demanded antibiotics for the three of them. We refused, explaining the overuse of antibiotics and their lack of need in their cases. "Then," the mother said, "I at least want a prescription for Tylenol so I don't have to pay for it."

My kids recently had URI symptoms and I knew for a fact that Equate brand acetaminophen was $2.86 a bottle. She, however, assured us that she couldn't afford that. I looked at the mother's gold necklaces, at her and her kids' designer clothes, at her iPhone and cigarettes hanging out of her designer purse, at her perfectly manicured nails, and finally at her eternal scowl while looking back at us. "And," she said, adding good measure, "I need someone to find us a ride home."

They found their own ride home. As for the Tylenol, I told the PA I didn't want to know what decision he made on writing the prescription. That decision alone, whether yes or no, could be examined by countless arguments as to the good and bad of our current medical climate.

Medicine is changing. Emergency departments are changing. In the decade-and-a-half that I have been an active, practicing ER physician, the changes have been astounding. Some good-astounding. Others frustratingly-astounding. Besides the current political and legal climates that exist, I feel firsthand the change in the attitudes of our patients and of our staff. The departments are being overwhelmed with non-emergent cases, and this is frustrating all that seem to be involved.

Is there an answer? Yes? No? Do you have one?

I was a people-person, enjoying the company of my fellow mankind. I am, admittedly, not enjoying their company as much. Instead, I am seeing more negative aspects and disheartening perspectives of humanity that are becoming more accepted by our community. I am seeing, too, the migration of great nurses and doctors away from our chosen field. Is this part of their reasons? Am I the next? I sometimes struggle to remember the great reasons I chose to pursue this career in medicine. Hopefully, with harder, more intense looking into myself, the good will be more in evidence. My father says that, at 81, he has never had a day in the forestry industry that he hasn't driven to work with a smile on his face. Most days I feel this way, too.

I only wish it could be every day.

As always, big thanks for reading... To my readers who have emailed their concerns by my lack of appearances on here, I thank you with much gratitude for your concerns. The family and I are well. To the nurses and technicians who endure triage and similar stories as above, thank you for all you do. 

The Reminder--EKG #6

Once a week, our residents in our Emergency Medicine program spend a complete morning attending hour-long lectures by various attending physicians from various medical fields, lectures that pertain to our specialty and contribute to their font of knowledge.

As with any lecture series, some can be fantastically entertaining while others can  be painfully boring, a timeline made of silly putty stretched much too long. I had no idea that the dry, cynical cardiologist I experience during a typical shift in our ER is the same guy who can deliver a funny, informative, engaging hour of information on cardiac resuscitation. Likewise, there is no amount of abnormal x-rays and CT scans that can save the dry delivery of the well-intentioned orthopedist talking about rare injuries. Sometimes, though, it is the subject material that can make or break the hour. Quite honestly, if I never hear another lecture on abscesses, I will be alright. I promise.  

Once a month, my duties include proctoring these morning lectures. Sitting through them, I have learned much. I have seen successful deliveries and I have seen miserable presentations. I have laughed to the point of almost being incontinent, and I have been bored to the point where watching a fallen eyelash on my desk sway from the air conditioner was much more entertaining. One of my favorite things to see in a lecture, though, is when the lecturer tries to engage our residents in a discussion on the hour's topic. Some of the residents are remarkably bold and astute during these types of lectures, participating without fear of being wrong with their answers, while other residents simply stare at their shoes or decide that the flaking cuticle on their left index finger suddenly needs their attention. Avoiding eye contact avoids engagement.

In the past year, though, several of our ambitious residents have asked for a slot of lecture time to review EKGs, to go over interesting cases from our ER, or to review subtle abnormalities in lab work or x-rays. They are willing to put in the extra time to become better doctors. The presenting residents manage the hour how they like and, quite honestly, I am very impressed with their presentations. And those comrades who normally stare at their feet? Even they participate in the spirited conversations that lead from these presentations. It is nice to see their confidence grow in a nurturing setting, a far cry from being lambasted by an asshole surgeon during their surgery rotation.

So, it was with this frame of mind a few months prior that I sat proctoring one of these resident presentations. It was on abnormal EKGs and, as I expected, it was going very well, the residents very interested in interpreting some very bizarre tracings. After a heated discussion on EKG #5, the resident continued with his presentation, clicking the computer button to advance EKG #6 to the big screen. Little did I know that this next EKG would transport me back to wistful memories.

Most of the EKG tops are whited-out, protecting the patient's confidentiality. The official interpretation of the EKG is also whited-out, to make our residents honestly review and interpret the EKG on their own. What isn't whited out, though, is the name of the EKG tech who performed the EKG on the patient. And there, in the left lower border of the EKG's information box, sat the technician's name.

Gigi.

Oh, Gigi. How you are missed! As talk continued in the room, voices dimmed as my mind raced back
several years, to thoughts of a spectacular human being who reminded me of the power of human kindness and compassion. Of the lost art of wanting to learn about your fellow human being. Of just being a good person wearing a big smile as much as one can. She was a hero of mine, and I wrote a piece about her that still makes me choke on my tears (Heroes Among Us--Gigi). Personally, she was a person who cared about me, who cared about my family, and mostly, who cared about my son's battle for his life. She was real. A co-worker like her I will never have again.

The residents finished interpreting the EKG and before clicking to EKG #7, I held up my hand to speak. I hesitated before speaking, all the residents' eyes on me.

"There is something more important about this EKG than it's tracing,"  I began. "Look at the  name of the technician on the left lower border." All of the residents' eyes glanced at the name and then turned back to me. "Do any of you remember this technician?" I asked, knowing that Gigi left right before our most senior residents arrived. They all shook their heads "no" to my question.

"Well, then," I continued, "let me tell you about this magnificent lady." And with that, I proceeded to share Gigi's story with them (I knew she would have let me). I told them how she treated patient's in their room, spending the five minutes it takes to get an EKG learning about the patient, their family, and their illness. Sometimes I heard laughter, sometimes I saw the beginnings of tears, but always I witnessed the boundless kindness and caring compassion that Gigi gifted to every patient she encountered. Then I told them about her concern and hugs through my son's illness and beyond. She saw through my anxiety, my hurt, my pain, and my fake smile as I struggled to maintain my professional life while my personal life was in shambles.

She is one of my heroes and when she passed too soon from this life, I knew the angels were singing in heaven.

The residents continued to watch me as I finished talking. "Just remember," I said, "that it is a privilege to help a patient and their family through a time of need. You can make this 'a job'," I continued, "going through the motions of what is expected of you, or you can embrace the privilege you've been given and do your job with pride and compassion."

The room was quiet. I was still being watched. "That's all I have to say about that EKG, then." Most of the residents slowly turned back around to face the big screen, to review the next EKG, but a few lingered. I think they heard what I had to say, but one can never be sure.

I'm not naive. I know there are people who probably laugh at the thought that one can always be compassionate and kind, especially in a busy ER such as ours. And they would be right. It is impossible to extend oneself to every encountered patient. Heck, even I get cynical and sarcastic, some days worse than others. I am human, after all. But my hope, by continually harping it, is that some of our residents remember why they went to medical school. Not for money. Not to play the number games that we now must play (insurance company numbers, patient survey numbers, patients seen per hour numbers). Not to expose oneself to lawsuits. But rather, to make a difference, a real difference, in some of their patients' lives.

Thanks, Gigi, for the reminder.

Big thanks for reading...in light of this past weekend of the tenth anniversary of 9/11, I wanted a story to remind us that we are all in this world together. Try as we might, we can not unweave the fabric of humanity. To the victims and their families of 9/11, you are not forgotten...your personal pain is our pain...to the heroes, we are eternally grateful for your bravery. Thank you...